FAQs
Kava
-
Where is your kava from?
Our kava is sourced from small scale kava farmers in the Pacific Islands. We use high-quality, certified noble kava only—never tudei kava, a strain that is more potent but can have more negative side effects.
-
What is reverse tolerance?
Reverse tolerance is a phenomenon where you may need to consume more kava at first to feel the full effects and less kava as time goes on. Everybody is different. Some people may be able to feel the effects after their first few mints; for others, it may take more time.
-
Can I take ____ with kava?
Please consult a physician if you’re taking other medication. Do not consume kava with alcohol.
Up Side™ and Chill Pills
-
What is Up Side™?
Up Side™ is a kava company based in Bozeman, MT.
-
How will Chill Pills make me feel?
At first, you’ll feel a light numbing sensation on your tongue. Up to 30 minutes later, you may feel calmer and more relaxed with a mildly euphoric kick—and later, a bit drowsy.* Chill Pills are a non-addictive supplement that will not alter your perception of reality or make you feel "drunk" or "high" as alcohol or THC might.
-
How many Chill Pills should I take at once?
We recommend starting with one mint and eating up to four at a time. Find the dosage right for you. Avoid driving or operating heavy vehicles until you know how kava affects you.
-
What ingredients do you use?
You can find our ingredient list on our product pages. Chill Pills are vegan, gluten-free, and dairy-free.
-
Is your packaging recyclable?
Our tins, inner paper, and outer boxes are 100% recyclable.
-
Can I purchase Kava Chill Pills for my store?
Yes! Email sales@upsidekava.com to request a line sheet.
Shipping & Returns
-
Where do you ship?
All orders placed on upsidekava.com can be shipped to all 50 U.S. states, Puerto Rico, Guam, and to APO/FPO boxes. If you're looking to purchase our products internationally, you can find us on shopmayple.com.
-
How much is shipping?
Standard shipping is FREE. Expedited shipping costs $10.
-
When will my order arrive?
We aim to ship within 3 business days. Once your order ships, you’ll receive an email with tracking information. If there are any unexpected delays, we’ll let you know.
-
What’s your return policy?
We accept all unopened product within 14 days of delivery. Email hi@upsidekava.com to get started.
-
My order arrived damaged. Help!
If your order arrives open or damaged, snap a picture and send it to hi@upsidekava.com with your order number in the subject line, and we’ll make it right.
-
Can I talk to someone about my order?
Sure! Send a note to hi@upsidekava.com with your order number in the subject line.